VietMX Staff asked 3 years ago
5 Factors of Usability:
- Learnability. How quickly can a new visitor learn the user interface to accomplish basic tasks? Is the design of the site intuitive?
- Efficiency. How quickly can users perform tasks, find products etc?
- Memorability. Can a returning visitor remember how to effectively use your site or application or are they forced to relearn everything from the beginning?
- Errors & Error Frequency. How often does a visitor make errors while using your website? How serious are these errors? Why are they making them and can they easily recover from these mistakes?
- Satisfaction. After completing their task does the user have a good feeling about your company?
Focusing on these five points will give you a good start on fixing basic usability issues.
