VietMX Staff asked 3 years ago
Remote usability testing allows you to conduct user research with participants in their natural environment by employing screen-sharing software or online remote usability vendor services. In general, tests should be about 15–30 minutes long made up of about 3-5 tasks. Remote usability tests can be “Moderated” in the same manner you would for an in-person lab test or, “Un-moderated” where participants complete the tasks independently.
- When to Consider Remote Testing There are certain conditions when it makes sense to consider remote usability testing. Some of those conditions include:
- Timelines might prevent in-person testing due to scheduling issues
- The target audience/participants are geographically dispersed making travel for them or the experimenters difficult
- The participants need to use a particular work machine due to software or security requirements
- The participants have accessibility issues which require that they use their own software or equipment
- You can potentially run multiple tests at once
Although this method is flexible, as with any test, you must consider the benefits and cost of this methodology.
